I am sure you have your preferred charity and often find yourself giving money to organisations that are close to your heart. For me, it's the National Autistic Society, Epilepsy Association and the Guide Dogs. But if we allowed each and every sad looking puppy, panda, child and poverty stricken family to pull at our heart strings, we would find we had nothing left to give. Last week I abruptly ended a phone call after a guy from a charity I have supported for only twelve months infuriated me. For confidential reasons (not to mention libel) I won't name the charity but the caller was asking me to increase my monthly subscription. In fact, he was asking me to double it. He was extremely arrogant, not at all like one would expect a charity worker to sound and just assumed that I would be happy to agree there and then.
I refused. But it didn't stop him trying to talk me round. "Why don't you think about it?" he asked. "I have," I replied, "my answer is no." He continued, "if you increased your direct debit to £20 per month that would help us much more than the £10 per month you currently give." After hearing that, I put the phone down, then cancelled the direct debit. I refuse to let people tell me what I should and shouldn't be doing with my money, determined to make me feel guilty for not adhering to their request. When you see an advert on the television saying "give £2 a month", don't you think, £2 a month, what the hell will that buy? It's getting all too easy for charities to send out forms then make endless phone calls beckoning you to feel bad for only giving the measly amount of £2.
Last year I stopped buying toilet rolls from a charity. I used to buy them in bulk and the last lot I got were the worst quality I have ever had the misfortune to experience. I complained about them but didn't hear anything. In the past six months I have had repeated phone calls from the charity asking me to place another order and insisting the quality has been improved after I pointed out how poor the last lot were. I have told the charity on at least three occasions to take me off their books yet I still receive the phone calls. When the Farmer's mum died, people made donations of which the total amount was in the region of £400 to a very well-known Christian charity, yet no one received a letter of thanks. And exactly the same happened when his dad died, only we chose a different charity. The same thing happened when my grandma died, too. I don't think this sets a very good example for charity work. And I also wonder, if all the money raised does actually go to the needy, or is some of it distributed into administrator's pockets? We really don't know, do we.
Very interesting to read, you are right when you say we all have our own personal reasons to follow charities. It sounds like the person who phoned you should go into sales not charity work.
ReplyDeleteThe adverts on TV for certain children's charities are the one's that infuriate me, portraying children in this country in the most dire conditions. These adverts distress my 10 yro son so much that I leap for the remote everytime one appears on the screen. I know their work is invaluable and I whole heartedly endorse it however the methods they employ are questionable and make me so angry that I refuse to donate to them. Can't say I blame you for cancelling the dd in the slightest!
ReplyDeleteCharities are getting desperate as donations are down an awful lot. However, not saying thank you and not taking care of supporters in these hard economic times is extremely short sighted. You can complain to the Charities Comission for the hard sell approach as this is not allowed. You can also look up n the Charities Commission web site and see the books of each and every registered charity in the UK so you can see where the money goes.
ReplyDeletei hear you...i dont think we send thank yous enough, charities or otherwise...i used to send 3 a week..i need to get back to that...
ReplyDeleteGood for you. I have my favourite charities but there is a limit how many you can support and how much you can give. It infuriates me when you get inundated with letters, address stickers and phone calls (all of which must eat up their budget) asking you to contribute more.
ReplyDeleteI've never given to a charity that has never thanked me .... but they usually go on to try & get me to make a DD or change my Will in their favour!
ReplyDeleteGood for you cancelling your DD. That Charity might be desperate because of the current financial climate we find ourselves in, but that man was bang out of order.
I personally will not respond to phone calls or any kind of cold calling. I tell them straight........ not to bother me in this way again.
We sponsored 2 little girls in 3rd world countries for many years. Now they are both out of the system (grown up with jobs) we decided that we couldn't make regular payments to anything else. However, we regularly do give at random to different charities, but then of course, all the bumph comes to my address about DDs & Wills!
Can't win!!!!!
Maggie X
Nuts in May
I hate being pressurised into giving, like you I go the other way and refuse. I don't make regular contributions to any given charity I prefer to put my money in boxes (when I am sure they are genuine collections)that way I don't get any hassle.
ReplyDeleteThats so awful being pressurised I have such strong feelings about charities and the way they do things likewise with hospitals lol. I always donate to The Cardiomyopathy Association as it is what I have and is also a very small charity. I know its desperate times for everyone moneywise but I really think charities should not be calling people who donate regularly inthat tone. The only thing I will say about thankyou letters is that it costs such a lot of money to send out individual letters I hope at least the charity you used actually thanked at least your family if not then that is just soooooooo bad and I would be mad xx
ReplyDeleteThis is the post I was going to write.
ReplyDeleteI do not send money directly to any charity, but haunt Charity shops. I buy my books, read 'em and give 'em to my local Hospice shop where they sell well. I donate clothes and bric a brac. DIL works for a charity where the boss is on more than the PM.and, case in point Haiti...where billions donated have still not got to the people it was meant to help.
I regularly receive mail giving me free stuff...why not use that money for the charity?
The hard sell sales slant on charity makes me feel uncomfortable too, espcieally when it pushes those who already give lots. What really gives me the creeps is when they hire good looking young men and women, give them a clipboard and bib and then they openly flirt with you on the street to get you to give.
ReplyDeleteIt saddens me that charities have to resort to these tactics, although they must pay off and that's a good thing.
In Germany, such unasked-for phonecalls are strictly forbidden and those who do them anyway, will be fined severely. So I always write down the number and ask the person for their name - which mostly ends the call!
ReplyDeleteThe things you describe, Crystal, are the reasons why Val and I are supporting this little remote African school where we deliver the goods personally! And the children smile and sing and write us letters in Portuguese and say: Thank you! Due to your help, I have learned to read and write. Aren`t you proud of me?
THAT makes me happy!
Yes I do believe charity begins at home...I also believe that we have lost the art of sending and saying thank you in today's society...I also know the pushiness of many of these charities...we get calls and letters constantly and honestly if we could we would help with what we could...but right now we are finanacially strapped due to my husbands recent surgury...just last week I talked on the phone to a guy that called expecting me to say yes, put us down to give such and such amount...I explained to him that we couldn't this year because of some recent financial difficulties...but no he couldn't leave it at that...he kept on and on until I explained to him about my husbands surgury and us struggling to put food on the table...and he still asked if I could spare some of our food money...what the hell? I gasped and hung up the phone! So I have learned it does no good to be honest because they probally think we are lying...and I have also learned that when we are in the position to give we will NOT be giving to charitites that act in this manner.
ReplyDeleteWe no longer give direct to charities, we just can not afford to, but we give to charity shops and buy from them. I do not like being approached and asked to give. We had one knock at the door last week and refused to take no for an answer
ReplyDeleteI just give to Cancer Research and Macmillan on a monthly DD and I give the the RSPCA when I can too. I also try to buy gifts (especially at Christmas) from the likes of Unicef, RSPCA and WWF.
ReplyDeleteI had a call from Cancer Research about 3 months ago, like you, asking to increase my monthly DD amount. As soon I said I'd love to but I'm not earning a wage anymore the lady was really lovely and said how grateful they were for my continued support despite my lack of earnings now I'm a SAHM.
Just shows you how different charities/people can be doesn't it?
I had a similar call to yours, asking me to double my £10 a month donation. I said no, because I couldn't afford it. I was pressured, too, and promptly cancelled my DD as you did. I'm not afraid to say it...it was the BHF.
ReplyDeletei think you did right, cj. in the uk i try and support local charities as a first principle; buying in preference from the hospice and local mental health group. i feel jumble sales and neighbourhood groups are all good to support too. i am much more wary of national businesses, and totally avoid some which i see have specific agendas to pursue which are removed from their front line statements. see? i was restrained. i never once mentioned the nspcc.
ReplyDeleteYou Bet it does!!
ReplyDeleteI will Never Again give to a "well known charity"...EVER! Lets say you donate $10 dollars to the National Autism Fund...Do you realise that 80% of your donation goes into Administrative cost???
20% Might end up going to the "cause"...
Here in the States, it has turned into a BUSINESS! NO CURES FOUND...YET! You'd Think after 70 yrs Someone Might have found Something!!!
Ughhhhhh.......Hahaaaa....
Happy day my friend!
Instead of giving to big charities (for all the reasons that have been mentioned) I try to buy fairtrade whenever possible in the hope that there's more of a direct benefit to those who deserve it.
ReplyDeleteCharity shops have the added bonus of being a way to recycle unwanted stuff on to new owners, so you're supporting your charity and being 'green' too!
I completely agree with you and I'm sure I would have done the same thing. Except I think I would have told the arrogant caller who pushed for more money that I wanted to speak to a superior so I could cancel my current contribution. Horrid.
ReplyDeleteIt is shocking to do a bit of research into charities and find out exactly how much goes directly to the charity and how much goes to workers and organizers. An organization that rhymes with Ohnited Smay ;) is a BIG one for that. Their higher ups receive CRAZY amounts of money. It makes me so mad!
Apart from the SSPCA which I do give the £2 month to, I tend to give more to local groups through their stalls, etc, that struggle to keep going.
ReplyDeleteThe councils are shutting down everything that is available to the people who need it, and I am struggling with understanding that, as the long term implications are huge. I also suspect there will be much more direct approaches from charities for money as they start to feel the bite.
I don't agree with David Camerons "Big Society" thing though as few people actually will take on board what needs done in our communities.
There are some lovelies who will do it (cue photos in papers), but not enough to provide what is needed, and on the whole, most people suffer from the disease of apathy, or NIMBYism. Others are often so stressed by struggling to find enough to keep their families, that they don't have the time either.
I agree that giving to huge faceless organisations tends to be so impersonal, that there is no actual guarantee that any money reaches real people in distress.
Faceless callers on the end of the line add to the bad press the huge charities are getting, whether they deserve it or not.
This is a pet subject that tends to make me start to rant, so I'll stop now!!!!!
I have always supported animal charities, heart foundation, British Red Cross and any charity for older people, MIND and plenty of others here and there.
ReplyDeleteI had never supported anything for children though as I thought so many did, but after seeing an advert for the NSPCC saying £2 a month could help make a difference decided to set up a direct debit.
I don't have much money and have to watch everything I spend (as most of us do. I decided to do £20 per month which was more than their suggested £2.
Within a couple of months, I was bombarded with phone calls and letters asking me to increase my donation and it was even suggested £100 per month could do so much more than what I was sending.
I, like Kathryn, was horrified. I could barely afford the £20 and they were making me feel I was being mean only sending what they made me feel was a paltry sum.
The cost of their calls, the staff wages paid to those making them, the letters and postage were all adding up to quite a bit of money and I decided my money was better spend elsewhere than paying their wages.
I cancelled my direct debit immediately and in future, will stick to the ones I know appreciate what we send however little it might be.
That's dreadful that you didn't get thank yous for the extra donations you gave.
ReplyDeleteI get really cross with the increasing number of door-to-door charity salespeople - we seem to get loads of them! Every single one of them comes out with the same line, "All your neighbours have been so generous!" and they can be very forceful.
We give regularly to several charities and are perfectly capable of making up our own minds about who to give to and when, and I really hate the hard-sell, guilt-tripping attitude of the ones that try to get you to sign up at the door (I'm sure they must be on commission).
I could not agree more with what you did. I have also noticed lately that charities have become very pushy, perhaps it's because of all the "competition". Our family gives a certain amount to certain hand-picked charities each year. We don't have a lot, but we want to give from what we have. One day right before Christmas I was called up by a charity that I'd never donated money to. They thanked me for what I'd given in the past (and wouldn't listen when I said I hadn't), and asked me to donate again. I said that money was VERY tight at the moment, and that I was worried about making rent. The man pushed and pushed, and even suggested a payment plan! The last thing I wanted before Christmas was getting into even more debt, so I told him not-so-nicely that I never wanted to hear from them again. I never have.
ReplyDeleteBecause your blog is so awesome, I've chosen you for The Stylish Blogger Award! I hope you accept :) Check it out - The Stylish Blogger Award Just for You! I'd love to see your award post when you complete it, so drop by and let me know!
ReplyDeleteCongrats! Misty :-)
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I agree that often we are pressurised to feel bad when donating. I often find myself dodging charity reps when I'm out shopping and then feel terribly guilty. Having worked for a charity myself I know the intense pressures they're up against to raise money. And having interviewed many people who have been helped by certain children's charities, I know the amazing, life-changing work they do. It's just such a shame that the methods used to encourage people to donate are sometimes so manipulative and aggressive.
ReplyDeleteSome interesting comments. It seems I'm not the only one who is receiving this pressurised type of cold calling. Such a shame and I still say it's giving charities a bad name.
ReplyDeleteThank you for your comments, CJ xx
Thanks for visiting my blog and following. I am following back! Good luck with the book! Happy Valentine's Day!
ReplyDeleteI currently work at a call centre and know various people there who have previously worked in the same kind of job but for charities. Much like any sales job, the pay there is pretty much commission-based and target-led so sadly those people who are calling you and asking you to increase your donation, are doing so to earn more money for themselves, not necessarily for the charity.
ReplyDeleteI choose my charities very carefully.
My grandmother used to work in Park Lane in central London, next door to the HQ of Oxfam. Their building was worth millions even then, probably 35 years ago and she commented on the stream of Jags, Bentleys etc which came out of the underground car park. As a result, she would never donate to or sponsor people for Oxfam. It's a sad fact, but we really can't always be sure where our money's going.
Sweet web site, I hadn’t come across blog.angelsfromabroad.com before in my searches!Carry on the fantastic work!
ReplyDeleteI hate being pressured by charities, I truly wish I was able to donate to all the charities I like, but I can't. I give what I can when I can, making me feel as though my donation however big or small just isn't good enough dang sure will turn me away from donating again.
ReplyDeleteThat's awful. I volunteer in a charity shop and I can see the more unpleasant side. Sadly, like any other company, they are driven by profit, albeit for a good cause, but there is the same pressure to make money as everywhere else. (And all our profits do go to the charity aside from bills for shops, wages, etc)
ReplyDeleteI really wish that it was different but it's the world we live in.
I totally agree - I support various charities but am getting increasingly irritated by their inability to say thank you rather than give us more money
ReplyDeleteIn the current economic enviorment you think most would realise that money can be tight
One exception if the breastfeeding charity I was trained as a peer supporter by, I forgot to pay my subscription and they sent a lovely email asking if I was ok, if it was an oversight and that if I couldn't afford it they totally understood
If people keep hassling you with phone calls after you've asked them not to, mention Mailing Preference. They aren't allowed to keep pestering you.
ReplyDelete